At Balance Twenty One, your health, safety, and overall wellbeing are at the heart of everything we do. Whether you're visiting for a massage, class, physiotherapy or just a moment of calm, we strive to create a safe, clean, and supportive space for all.

We follow best practices across all areas of the studio to ensure your experience is both relaxing and secure. Our team is trained to maintain high standards of hygiene, care, and communication so you can feel confident and comfortable during your time with us

Studio & Equipment Hygiene

• Treatment rooms, studios, and shared areas are cleaned and disinfected regularly throughout the day.
• Fresh linens and towels are used for each client.
• All massage tools, props, and equipment are sanitized after every use.
• Hand sanitiser is available throughout the space.

 

Practitioner Care

• Our team is fully qualified, insured, and up-to-date with industry standards and safety protocols.
• We take a person-centred approach, tailoring sessions to your needs, goals, and any specific health considerations.
• Ongoing professional development ensures we stay current with the latest in wellness, movement, and bodywork practices.

 

Your Part in Creating a Safe Space

• Please let us know before your appointment or class if you have any medical conditions, recent injuries, or are pregnant, so we can adjust your session accordingly.
• If you’re feeling unwell, experiencing cold or flu symptoms, or have been in contact with someone who is unwell, we kindly ask that you reschedule.
• Arrive a few minutes early to settle in and let your practitioner know of any concerns before we begin.

 

We're Here for You

If you ever have questions or feel unsure about any part of your treatment or class, please don’t hesitate to speak with us. We’re here to listen and support you, every step of the way.

Your wellbeing is our priority—always.